Shipping policy

1. Shipping Methods

We offer several shipping options to meet different order needs. Available methods may include:

  • Standard Shipping: Cost-effective option for most orders.

  • Express Shipping: Faster delivery for customers who require quicker service.

  • Economic Shipping (USA): Affordable option for U.S. domestic orders.

  • International Shipping: Available for selected countries and regions.

Available shipping methods will be shown at checkout based on your delivery address.

2. Shipping Fees

Shipping fees are calculated based on order weight, destination, and selected shipping method.
The exact cost will be displayed at checkout before payment.

For U.S. Economic Shipping, typical rates start from US$9.99, though actual costs vary by location and order size.

3. Processing Time

Orders typically require 3–7 business days to process before shipment.

Processing time may be longer during holidays or high-volume periods. Some items may require additional preparation time; please refer to the product page for details.

4. Shipping Timeline

Total Delivery Time = Tailoring Time + Shipping Time.

Shipping Methods  Shipping Time
Standard Shipping 5-8 business days
Expedited Shipping 3-6 business days
Super Saver Shipping 6-12 business days

 

Some items images have shipping label, e.g. Ships out in 3 Days, etc. Please note this time frame is calculated in business days.

The time of shipping varies with the distance of the shipment and local carriers will also affect delivery time.

NOTE: Due to peak season, processing and shipping time may extend. We suggest you buy earlier to receive earlier, in case of delivery exception or alterations.

5. International Shipping

We ship to selected countries.
International orders may be subject to customs duties, taxes, and additional fees, depending on local regulations.
These charges are the responsibility of the recipient and vary by region.

Please check local customs information before placing your order.

6. Order Tracking

Once your package is shipped, a tracking number will be sent to your email.
You can follow the status of your shipment through the carrier’s website.

7. Customs Duties & Taxes

Prices shown on our website do not include taxes or duties.
Imported goods may be subject to taxes depending on local customs policies.
Any customs delays or fees are the responsibility of the recipient.

We cannot predict or control the amount of these charges.

8. Lost or Damaged Items

If your package arrives damaged or does not arrive at all, please contact our customer service team as soon as possible.
We will help investigate the issue and provide a solution based on the situation.

9. Address Accuracy

Please ensure the shipping address provided is complete and correct.
If a package cannot be delivered due to an incorrect address, additional shipping fees may apply for re-delivery.

10. Questions

If you have any questions regarding shipping, feel free to contact our support team at:
Email: service@monlaura.com

Service Hours: Monday–Sunday, 9:00–18:00 (GMT+8)